Refund and Returns Policy

Overview

Refund and Return Policy – KidsMarket.pk

At KidsMarket.pk, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy to ensure your peace of mind. Please read the following guidelines and procedures for returning products:

1. Eligibility for Returns:

a. Items must be returned within 14 days from the date of delivery.

b. The product must be in its original condition, unused, and with all original tags and packaging intact.

c. Personalized, customized, or perishable items are not eligible for return.

2. Initiating a Return:

a. To initiate a return, please contact our customer support team at kidsmarket.pk@gmail.com. Provide your order number and a brief reason for the return.

b. Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.

3. Packaging and Shipping:

a. Carefully package the product, ensuring it is protected during transit.

b. Include the RA number on the return package to facilitate easy processing.

c. You are responsible for the shipping costs associated with the return unless the product is damaged or defective.

4. Inspection and Approval:

a. Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

b. If the product meets the criteria, we will process your return and initiate the refund.

5. Refund Processing:

a. Refunds will be processed based on the original payment method used during the purchase.

b. Please allow several business days for the refund to appear in your account, as the processing time may vary depending on your payment provider.

6. Damaged or Defective Items:

a. If you receive a damaged or defective product, please notify our customer support team within 48 hours of delivery.

b. We may request images or videos of the damaged or defective item for verification purposes.

c. A replacement or refund will be offered for damaged or defective products.

7. Order Cancellation:

a. You may cancel your order before it has been shipped. Once the order has been shipped, the return policy applies.

b. To cancel your order, contact our customer support team as soon as possible.

8. Exchanges:

We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

Please note that KidsMarket.pk reserves the right to refuse returns that do not meet the specified eligibility criteria. We are committed to providing excellent customer service, and our dedicated team is here to assist you with any questions or concerns regarding returns and refunds.

If you have any further queries or need assistance with a return, please contact our customer support team at support@kidsmarket.pk. Thank you for choosing KidsMarket.pk, and we look forward to serving you with utmost satisfaction and care!